Your wellbeing is our priority

Responsible Gaming – On xx 99 Healthy & Enjoyable Build Healthy Gaming Habits

Playing at xx 99 is about more than winning or losing — it's entertainment. When the fun starts feeling like pressure, that's when problems begin. We want you to always stay in control.

Get started safely Set Limits

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24/7

Support Assistance

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Instant

Account Pause

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Yourself

Limit Controls

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18+

Age Protection

What Does Responsible Gaming Mean?

Responsible gaming means keeping gaming as a source of fun – not letting it take over your life. When you play at xx 99, we want it to be an enjoyable experience. But if you ever feel that gaming is affecting your relationships, work, or finances, it's time to take a step back.

Xx 99 believes every member is a capable adult who can make their own decisions. Our role is simply to provide the right information and the right tools — the rest is up to you. But if you ever feel like you need a little support, our team is always here.

Before joining online gaming, ask yourself a few honest questions: How much time and money am I comfortable spending? Is this affecting my daily life in any way? Knowing the answers helps you stay in control and play responsibly.

xx 99's Commitment: We will never encourage you to play beyond your limits. Ensuring responsible gaming is our ethical commitment.

Healthy Gaming Health Check

Time ManagementGood

Budget ControlStay Focused

Emotional ControlGood

Taking a BreakExcellent

*This is a general guideline. Use the self-assessment questionnaire below to evaluate yourself.

Xx 99's Responsible Gaming Tools

6 powerful tools to keep your gaming experience safe and in control

Deposit Limit

Decide in advance how much you want to deposit daily, weekly, or monthly. Once you hit your limit, xx 99 will automatically stop accepting further deposits. No more worrying about going over budget.

Takes Effect Immediately

Session Time Limit

Decide how long you want to play in one sitting. Once that time is up, xx 99 will send you a reminder and suggest you end the session. No risk of losing track of time.

Custom Time Limit

Loss Limit

Once your losses reach a set amount, your play will automatically stop. This tool protects you from the cycle of chasing losses and losing even more.

Automatic Protection

Cooling-Off Period

Need a short break? Set a cooling-off period from 1 day to 6 months. You won't be able to log in during this time. Come back with a clear head.

1 Day – 6 Months

Self-Exclusion

Use self-exclusion to take a long-term or permanent break from xx 99. Your account will be completely inactive for the duration of the exclusion.

6 Months – Permanent

Reality Check

At set intervals, xx 99 will remind you how long you've been playing and how much you've wagered. Stay grounded in reality.

Every 30–60 Minutes

How do I set limits?

Take control of your gaming limits in just a few simple steps

Log in to your account

Go to the "Responsible Gaming" Section

In your account settings, look for the "Responsible Gaming" option.

Choose Your Preferred Limit

Deposit Limit, Session Limit, Loss Limit, or Cooling-Off – choose whichever works for you.

Set Your Amount & Time

Enter a realistic number that matches your budget and available time. Set limits you can actually stick to.

Save – takes effect immediately

Limits take effect as soon as you save them. Increasing a limit requires a 24-hour waiting period; decreasing it is immediate.

Get Direct Help: If you have trouble setting limits, reach out via the xx 99 support chat – they'll guide you through it.

Detailed Tool Descriptions

How to use each protective tool

Deposit Limit

Daily: minimum ৳200 to maximum ৳50,000. Increasing your limit takes 48 hours to take effect; decreasing it is immediate.

Settings → Deposit Limit

Session Timer

Set your session length anywhere from 30 minutes to 8 hours. You'll receive a logout reminder when time is up.

Settings → Session Limit

Self-Exclusion

6 months, 1 year, or permanent exclusion. Once set, it cannot be cancelled before the period ends.

Settings → Exclusion

Cooling-Off Period

Take a break from 1 day up to 6 months. Your account unlocks automatically once the period ends.

Settings → Cooling-Off

Self-Assessment

If you answer "Yes" to more than two of the questions below, please reach out to support

After a loss, do you feel like one more round will win it back and keep betting as a result?

Have you ever lied to family or friends about your gaming, or kept it hidden from them?

Are you spending more time gaming at the expense of work, studies, or family responsibilities?

Have you gone beyond the limits you set for yourself and can't seem to stop?

Have you had to borrow money or faced financial hardship because of gaming?

Do you feel restless, anxious, or irritable when you can't play?

Be honest with yourself: These questions are not here to judge you. If you want to help yourself, the first step is being honest.

Warning Signs

If you notice these signs, take action immediately

Spending beyond your set budget and feeling regret afterward

Losing sleep or finding your mind constantly occupied with thoughts of gaming

Spending on gaming before paying your bills

Spending less time with loved ones and prioritising gaming over relationships

You've tried to stop but keep coming back

Turning to gaming to escape stress, depression, or low moods

Betting bigger when you win and chasing losses when you lose

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Need help? Get in touch

xx 99 Support: support@xx99.world | Live Chat 24/7

Tips for Building Healthy Gaming Habits

Enjoy xx 99, but take care of yourself too

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Set a Time Limit

Decide how long you'll play each day. Watch the clock and stick to it.

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Stick to Your Budget

Only bet money you can afford to lose.

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Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up and move around.

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Never While Intoxicated

A clear head leads to better decisions.

Responsible Gaming FAQ

Frequently Asked Questions

There are several reasons your account may be locked. The most common is entering the wrong password multiple times — in most cases, your account will auto-unlock after 30 minutes. If your KYC verification is incomplete or suspicious activity is detected, xx 99 may temporarily suspend your account as a security measure. The fastest way to resolve this is to email support@xx99.world or reach out via the website's live chat. The support team will verify your identity and explain the reason for the lock. Most cases are resolved within 2–4 hours. If you have set up a self-exclusion, your account cannot be unlocked until the exclusion period has ended.

xx 99 charges no fees on withdrawals — that is our clear policy. However, your bKash, Nagad, or Rocket account may have its own transaction fees; those are charged by the payment provider, not xx 99. As for limits — the minimum withdrawal is ৳500; amounts below this cannot be withdrawn. The daily maximum is ৳2,00,000. To withdraw above this limit, you will need to submit a special request to support, and additional verification may be required. Funds originating from bonuses are subject to wagering requirements before withdrawal. No such restrictions apply to your regular balance.